Frequently Asked Questions
Everything you need to know about furnishing your home with Homeline.
How long will it take for my furniture to be delivered?
Standard delivery typically takes 7-14 business days depending on your location. Custom-made or upholstered items may require 4-6 weeks for production and shipping.
Do you offer professional assembly services?
Yes, we offer a 'White Glove' assembly service for an additional fee. Our professional team will deliver, unpack, and assemble your furniture in the room of your choice, and remove all packaging materials.
What is your return policy for furniture?
We offer a 30-day return window for most items. Furniture must be in its original condition and packaging. Please note that a restocking fee may apply, and custom-ordered pieces are final sale.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also log into your Homeline account to view real-time updates.
Do your products come with a warranty?
All Homeline Furniture products come with a standard 1-year limited warranty covering manufacturing defects. Extended protection plans for spills and structural damage are available for purchase at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your furniture in monthly installments.